Pioneer Bank - University Ave., Las Cruces

Reviews

• ★ ☆ ☆ ☆ ☆
  Staff member deposited money into another's account. Had my card stolen in the past, they charged me for a new one. No other bank has ever done this. Their fee's are high but More basic services aren't even basic for standard bank services. You can't do anything online except check your statement. Everything has to be done inside a bank location. Inconvenient hours when you work 8am-5:00pm. You can't even make deposits at the ATM. Customer service on the phone has the same hours as their banks. Can't even call someone to correct issue from the staff depositing into WRONG ACCOUNT BECAUSE YOU CAN'T REACH ANYONE! Maybe instead of wasting fee money on cheap gifts for opening new accounts they should put that money back into customer service and proper training.
  By Brenda Lara, January 11, 2018
• ★ ★ ★ ★ ★
  I have been banking with pionner for 3 years now, I must say the staff is very helpful for someone like myself, especially when Savannah Gómez is working, she makes sure every question I have is answer and any problem I have is taken care of in a timely manner.
  By Hector-rey Ramirez, July 01, 2017

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